Members
Invite teammates and decide what each one may see and change.
What a key or a member may do on each store: Stay in control.
Settings → Members lists the people of your organization, their role and the stores they reach. Everyone in the organization can open it. The owner and admins invite people, set a member's access and remove people. Only the owner changes roles, invites an admin or removes one. A member reads the list, but not the addresses of pending invitations or other members' access.
The three roles
| Role | Reaches | Manages |
|---|---|---|
| Owner | Every store and noon account | Everything, including billing, roles and deleting the organization. One per organization. |
| Admin | Every store and noon account | Stores, noon accounts and members (not roles), credit top-ups and the model route. Not the plan, seats or deleting the organization. |
| Member | Only the stores and noon accounts granted to them, at the level granted | None of the organization's settings; reads the member list. |
A member's access is set per store, separately for the Seller API and the Ads API, and once per noon account. Each level is None, Read or Read & write. A member's keys and AI never reach beyond it.
Main steps
Invite. Invite member → Email → Role → for a member, the access for each store and noon account → Send invitation. They get an e-mail with a sign-in link.
They accept. The link opens Stores & Marketplaces, where the invitation waits under Invitations. Until then, they show as Invited here.
Adjust later. Access on a member's row changes their stores and levels at any time.
At the top of the page
- People: how many are in the organization, invitations included. Columns chooses which columns the table shows.
- The seats line: seats used and the plan's cap, how many pending invitations hold a seat, and any extra seats bought. The owner uses no seat.
Buy a seat
When the team is full, the owner sees an offer for one more seat with Buy a seat. It adds the seat at once and charges the card on file. On a plan that cannot buy seats, the line links The team is full — upgrade the plan for more seats to Billing & Credits instead.
Who: owner · Effect: costs money, changes settings
Invite member
Opens Invite a member:
- Email: their address. They do not need a SellerSheet account yet.
- Role: Member (Reaches only the stores you grant below) or Admin (Reaches every store and manages members — everything but billing and deletion). Only the owner can invite an admin.
- Access, for a member: one row per store of the organization, with Seller API and Ads API levels. A store left at None on both is not granted.
- noon account access, for a member: one level per noon account.
- Send invitation e-mails a sign-in link.
An invitation holds a seat until it is accepted or withdrawn. With no seat free, it is refused, and the message says how to get one more. Inviting an address that is already invited replaces that invitation's role and access and sends it again. An organization can send 20 invitation e-mails a day (UTC), resends included.
Who: owner, admin (an admin invites members only) · Effect: changes settings, sends an e-mail
The member list
| Column | What it shows |
|---|---|
| Member | Name and e-mail; (you) marks your own row. An invited person shows the address they were invited at. |
| Role | Owner, Admin or Member. |
| Status | Active or Invited. |
| Access | Every store for the owner and admins. For a member, the number of stores and noon accounts and their refs; hover for each ref and its levels. No store yet when nothing is granted. |
| Joined | When they joined. |
There are no actions on the owner's row or on your own.
Role
A menu on an active member's row: Admin or Member. Making an admin a member asks first: they keep only the stores granted to them, and their keys in this organization switch off if no store is granted. The owner keeps the owner role; to hand it over, use Transfer ownership.
Who: owner · Effect: changes settings
Access
On a member's row. Opens Access of the member: the same store grid and noon grid as the invitation. Save applies every change at once and tells you how many changed. None on both levels removes a store; None removes a noon account. A member left with no store and no noon account has their keys in this organization switched off.
You can also set access one store at a time from Stores & Marketplaces → Access.
Who: owner, admin · Effect: changes settings
Resend
On an invited person's row. Sends the invitation e-mail again. It counts toward the 20 a day.
Who: owner, admin · Effect: sends an e-mail
⋯ Remove member
Asks first. Their store access ends and their keys in this organization stop working. Only the owner can remove an admin. To leave an organization yourself, use Leave on Organization.
Who: owner, admin · Effect: changes settings
⋯ Withdraw invitation
On an invited person's row, in place of Remove member. Asks first; the seat it held is freed.
Who: owner, admin · Effect: changes settings
Related
- Stay in control: write access per store, and why a key never reaches beyond its holder.
- Read, write & destructive: what Read and Read & write allow.
- Keys & store access: each key's own stores and levels.
- Stores & Marketplaces: the stores you grant, and the Invitations card.
- Billing & Credits: seats and extra seats.
Stuck?
- Web app errors: what each error means and the fix.
- Contact support