Help
Help for SellerSheet's own screens — the Google Sheets sidebar and the web app — and for anything that went wrong.
Where are you stuck?
Google Sheets sidebar
Every panel and button of the sidebar, and what each one changes.
SellerSheet web app
Stores, team, billing, Studio and Webhooks.
Something went wrong
A red message in the sidebar, an error in the app, a refusal from Amazon.
Your AI client
Claude, ChatGPT, Codex and others: signing in, keys, 401, 403, 429.
Common questions
- The sidebar asks for a store. What do I type?
- The sidebar says to run an earlier step first
- Get Amazon's notifications in Feishu, Slack or your own system
- Connect a store or add a marketplace
- Let a teammate see a store without changing it
- How Credits are charged, and refunded
- Does this button change anything on Amazon?
- My AI says the key is unauthorized
Still stuck? Contact support — by e-mail, or in the MCP group on WeChat or WhatsApp.