# Help (https://sellersheetai.com/help)

> Help for SellerSheet's own screens — the Google Sheets sidebar and the web app — and for anything that went wrong.



<HelpSearch lang="en" />

## Where are you stuck? [#where-are-you-stuck]

<Cards>
  <Card title="Google Sheets sidebar" href="/help/sheets" description="Every panel and button of the sidebar, and what each one changes." />

  <Card title="SellerSheet web app" href="/help/app" description="Stores, team, billing, Studio and Webhooks." />

  <Card title="Something went wrong" href="/help/troubleshooting/sheets" description="A red message in the sidebar, an error in the app, a refusal from Amazon." />

  <Card title="Your AI client" href="/help/troubleshooting/ai" description="Claude, ChatGPT, Codex and others: signing in, keys, 401, 403, 429." />
</Cards>

## Common questions [#common-questions]

* [The sidebar asks for a store. What do I type?](/help/troubleshooting/sheets#err-store-ref)
* [The sidebar says to run an earlier step first](/help/troubleshooting/sheets#err-step-order)
* [Get Amazon's notifications in Feishu, Slack or your own system](/help/app/settings/webhooks)
* [Connect a store or add a marketplace](/docs/start/connect)
* [Let a teammate see a store without changing it](/docs/mcp-api/control)
* [How Credits are charged, and refunded](/help/app/settings/billing)
* [Does this button change anything on Amazon?](/help/sheets/buttons)
* [My AI says the key is unauthorized](/help/troubleshooting/ai#signing-in)

Still stuck? [Contact support](/help/contact) — by e-mail, or in the MCP group on WeChat or WhatsApp.