# Web app (https://sellersheetai.com/help/troubleshooting/app) > Errors in the SellerSheet web app, and their fixes. When something in the SellerSheet app goes wrong, it tells you in one sentence — on the page, or in a short message after you click. Find yours below, or [contact support](/help/contact) with that sentence. | Error | For example | | --------------------------------------------------- | ------------------------------------------------------------------------- | | [You're signed out](#app-signed-out) | The sign-in page, "Sign in to SellerSheet" | | [Not enough Credits](#app-credits) | "Not enough credits: this needs …, you have …." | | [A plan limit is reached](#app-plan-limit) | "The team is full — upgrade the plan for more seats" | | [No access to this store or action](#app-no-access) | "… needs write access to that store — yours is read-only." | | [A store's authorization expired](#app-store-auth) | "Store authorization expired — re-authorize to restore access" | | [Page not found](#app-not-found) | "This page does not exist, or your account cannot open it." | | [The server did not answer](#app-server) | "The server did not answer. Nothing was changed — try again in a moment." | ## You're signed out [#app-signed-out] **What you see:** the sign-in page, "Sign in to SellerSheet", instead of the page you opened · "That sign-in link has expired — start again." · "Google sign-in did not finish — try again." · "No SellerSheet account uses this email — sign up with Google first." The app needs you signed in. Your session ends when you log out, when you use **Log out everywhere**, or 14 days after you last opened the app. 1. Click **Continue with Google**, or **Email me a code** and type the 6-digit code from the email. 2. After you sign in, the app opens the page you asked for. 3. "That sign-in link has expired" or "did not finish": start again from the sign-in page. 4. "No SellerSheet account uses this email": the code works only for an existing account. Sign in with Google first. ## Not enough Credits [#app-credits] **What you see:** "Not enough credits: this needs …, you have …." · "This batch costs … credits and the balance is … — nothing was started. Top up on Billing & Credits." An AI action — images, listing copy, buyer insights — is paid from your organization's Credits balance, and the balance can't cover it. The action was refused before it ran, so nothing was charged. 1. Open **Settings → Billing & Credits** and click **Top up**. Only the owner or an admin can buy Credits; a member asks one of them. 2. Run the action again. A failed action costs nothing. See [Billing & Credits](/help/app/settings/billing). ## A plan limit is reached [#app-plan-limit] **What you see:** "The team is full — upgrade the plan for more seats" · "Your plan allows … keys of this kind and all are in use — delete or turn off one, or upgrade the plan." · "Your … plan has room for … more marketplaces (… of … in use, noon included). Pick fewer, or upgrade." · "Sync paused — no marketplace on this store is active on your plan, so its reports have stopped updating. Upgrade your plan, or free a slot under Edit Marketplaces." Your plan sets how many people, keys and marketplaces your organization has. Amazon marketplaces and noon accounts share the marketplace count. A store with no active marketplace stops syncing. 1. See your plan and its limits on **Settings → Billing & Credits**. 2. Free a slot: turn off a marketplace you don't need with **Edit markets** on **Stores & Marketplaces** (one marked "On until …" stays on until that date); delete or turn off a key on **API & MCP**; withdraw an invitation on **Members** — an invitation holds a seat until it is accepted or withdrawn. 3. Or upgrade. Only the organization's owner can change the plan. See [Billing & Credits](/help/app/settings/billing), [Stores & Marketplaces](/help/app/settings/stores), [Members](/help/app/settings/members) and [Keys & store access](/docs/mcp-api/keys). ## No access to this store or action [#app-no-access] **What you see:** "Mapping a listing on … needs write access to that store — yours is read-only." · "Placing images on … needs write access to that store — yours is read-only." · "Only the owner or an admin of this organization can add or re-authorize stores." · "This workspace is no longer one of your organizations — reload the page to open your own." You are signed in, but your role or your access to that store doesn't allow this. The owner and admins reach every store. A member reaches only the stores granted to them, each with **Seller API** and **Ads API** access set to None, Read or Read & write. Adding or re-authorizing stores and buying Credits are for the owner or an admin; the plan is for the owner alone. 1. Read-only on a store: ask the owner or an admin to open **Settings → Members**, click **Access** on your row and set that store's **Seller API** or **Ads API** to **Read & write**. 2. An owner-or-admin action: ask one of them to do it, or to change your **Role** on Members. 3. "This workspace is no longer one of your organizations" or "You are not a member of that workspace.": you left or were removed. Reload the page — the app opens your own organization. 4. Your AI client has its own access, set per key: see [Stay in control](/docs/mcp-api/control). See [Members](/help/app/settings/members) and [Organization](/help/app/settings/organization). ## A store's authorization expired [#app-store-auth] **What you see:** on **Stores & Marketplaces**, **Expired**, **Revoked** or **Expiring** under Store authorization or Ads authorization, and in Issues: "Store authorization expired — re-authorize to restore access" · "Store auth expires in … days — re-authorize before it lapses" · "Ads authorization revoked — reauthorize ads". A noon account shows **Sign-in failed** or **Role missing**. Amazon's authorization of a store lasts 365 days; the app marks it Expiring in the last 30. It can also be revoked sooner — then Issues shows "Auth Error:" with the reason. Until you authorize again, SellerSheet can't reach the store on Amazon — from the app, the sidebar or your AI. 1. On **Settings → Stores & Marketplaces**, open the store's **Issues** and click its fix — **Reauthorize** or **Reauthorize Ads** — or use **Reauthorize** or **Ads** on the store's row. 2. Sign in on Amazon's consent screen with the seller account the store belongs to. A different seller account is refused. 3. When the app asks you to **Confirm the re-authorization**, compare the marketplaces under Now and After you confirm, then click **Confirm re-authorization**. Cancel keeps the current authorization. 4. For noon, click **Recheck**, or **Reconnect** for an account you connected by signing in on noon. Only the owner or an admin has these buttons; a member asks one of them. See [Stores & Marketplaces](/help/app/settings/stores). ## Page not found [#app-not-found] **What you see:** "404" · "Page not found" · "This page does not exist, or your account cannot open it." The address matches no page, or it is a page your account can't open — the app shows both the same way. 1. Click **Go to Home** and find the page from the menu. 2. A link from a teammate can point at a page only some accounts open, like **Affiliate**, which only partners see. ## The server did not answer [#app-server] **What you see:** "Your workspace could not be loaded" with "The sign-in service did not answer. Nothing was changed — try again in a moment." · "This page could not load" with "The server did not answer. Nothing was changed — try again in a moment." · "The server answered with an error (HTTP …). Nothing was changed." The app could not reach SellerSheet's server in time, or the server failed. Nothing was changed. 1. Click **Try again**. On "Your workspace could not be loaded", a second click reloads the whole page. 2. The same sentence in a message after you clicked a button: your change was not saved. Make it again in a moment. 3. Still there after a few minutes? [Contact support](/help/contact) with the exact sentence, the screen and the time.