# Track orders (https://sellersheetai.com/docs/mcp-api/workflows/orders)

> Triage today's orders and answer a buyer in one ask — and leave history and totals to your synced order data, which answers instantly.



<Callout title="In short">
  Two live tools cover order tracking: search across orders, then drill into one. For history and totals, your synced order data answers at once, with no call to Amazon.
</Callout>

## In your daily workflow [#in-your-daily-workflow]

<Steps>
  <Step>
    ### Morning check [#morning-check]

    "Any unshipped orders?" `orders_searchOrders` filters by fulfillment status and date, so you triage pending, unshipped or cancelled orders in one ask.
  </Step>

  <Step>
    ### A buyer writes in [#a-buyer-writes-in]

    Paste the order ID. `orders_getOrder` returns that one order in full — status, items, shipping service, tracking — everything you need to answer the message.
  </Step>

  <Step>
    ### "How did last month do?" [#how-did-last-month-do]

    That is not an Orders-API question. Your orders sync into the warehouse continuously, and `query_report_data` answers revenue, units and repeat-buyer questions over any date range at once. See [Synced reports](/docs/mcp-api/workflows/reports).
  </Step>

  <Step>
    ### "Where is the money for this order?" [#where-is-the-money-for-this-order]

    `finances_listFinancialEventsByOrderId` itemizes the charges, fees and refunds behind one order. See [Financial reports](/docs/mcp-api/workflows/financials).
  </Step>
</Steps>

## Try asking [#try-asking]

> "Show me unshipped orders from the last 7 days for myStore-US."

> "What's the status of order 111-1234567-1234567?"

## The search, both ways [#the-search-both-ways]

The same tool and the same arguments — through your AI client, or from your own code.

**MCP** — you ask for unshipped orders; your agent calls `orders_searchOrders` with a status filter and a date range, pages through the results, and can write the list to your sheet to work through.

<ToolCall tool="orders_searchOrders" args="{ created_after: &#x22;2026-10-11T00:00:00Z&#x22;, fulfillment_statuses: [&#x22;UNSHIPPED&#x22;, &#x22;PARTIALLY_SHIPPED&#x22;] }" />

## Tools on this page [#tools-on-this-page]

Pulled from the catalog at build time, each with its own access label.

<ToolList tools="[&#x22;orders_searchOrders&#x22;, &#x22;orders_getOrder&#x22;, &#x22;query_report_data&#x22;, &#x22;finances_listFinancialEventsByOrderId&#x22;]" />

## FAQ [#faq]

### Do orders show the buyer's name and address? [#do-orders-show-the-buyers-name-and-address]

No. SellerSheet does not hold Amazon's restricted-data role, so an order shows at most the delivery city, country and postal code. See [Data we never see](/docs/start/privacy).

### Live or synced? [#live-or-synced]

Live Orders tools for today's operational questions; synced data for anything historical or aggregated — it is faster and does not use Amazon's rate limits. For totals by period, also see [Sales analytics](/docs/mcp-api/workflows/sales).